The Financial Services Ombudsman

The Financial Services Ombudsman (FSO) in the Republic of Ireland deals with unresolved complaints from personal consumers and smaller enterprises about their dealings with regulated financial service providers. It is a free service.

If you have a complaint regarding a Pepper Money product or service, it is important that you contact Pepper Money first. You can telephone us or write to us. We will look into your problem and try to resolve it.

Should you wish to make a complaint in relation to your business with Pepper Money you can telephone us on 1890 88 22 89 or write to us at:

Complaints Department,
Pepper Money,
PO Box 693,
Co. Clare.

If we have not resolved it within 40 business days, you have the option to refer the matter to the FSO for review. Further information on the FSO is available on the attached link. Alternatively, you can write to:

The Financial Services Ombudsman,
3rd Floor, Lincoln House,
Lincoln Place,
Dublin 2.

Lo Call: 1890 882090/ 01 662 0899